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Commercial Collector

Job ID 2866464 Location Austin, TX
Founded in 1991, Gila LLC offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. We empower talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of our clients.
Gila LLC is a wholly owned subsidiary of Navient Corporation, a Fortune 500 company publicly traded on the NASDAQ (NASDAQ: NAVI).
Although the Navient name is new, our business is not. For more than 40 years we learned, evolved, and led in loan management, servicing and asset recovery as Sallie Mae. And now, we continue to lead as Navient, a company dedicated to helping our clients and our 12 million customers along the path to financial success.
The Commercial Collector agent initiates contact and responds to Toll Division Business to Business Customers regarding the status of their past due account, the collection and financial resolution of outstanding balances. The billing of Business to Business accounts is performed in another department and this position then notifies and provides information to Toll Division Business to Business Customers establishing financial arrangements and answers questions about the repayment process.
  • Establishes contact with assigned MSB Business to Business Customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while keeping strict adherence to all FDCPA, FCRA, TCPA, HIPPA regulations.
  • Uses all available skip trace tools provided to locate and determine viability of business debtor.
  • Other accounts as deemed necessary
  • Reviews alternatives for payment with to MSB Business to Business Customers.
  • Monitors payment status of accounts.
  • Ensures all legal and company efforts have been taken to collect accounts.
  • Maintains proper documentation of discussions with to MSB Business to Business Debtors and enters information into computer.
  • Maintains or exceeds pre-established goals relating to the collection of past-due accounts.
  • Performs other related duties as assigned by supervisor.
Requirements
  • Skills and knowledge required are normally acquired through completion of high school or equivalent work experience.
  • 1 year of telephone experience in a customer service, telemarketing or call center environment.
  • 6 months of collections experience

Skills and Required Knowledge:
  • Typing of a minimum of 25 words per minute
  • Data input skills of a minimum of 3,000 alpha and numeric
  • Ability to learn Fair Commercial Collector Collection Practices Act
  • Ability to learn and have a comprehensive knowledge of collection steps
  • Ability to learn and have a comprehensive knowledge of using a predictive dialer
  • Neatness and attention to detail
  • Ability to communicate clearly and effectively
  • Ability to improve questioning and listening skills
  • Ability to learn how to work independently
  • Patience and tact in working with customers, sometimes in stressful situations
  • Promptness and accountability
  • Abilty to sit of extended periods of time
  • Must have dependable transportation necessary to meet job requirements
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
TypeFull-time
LocationAustin, TX
Date PostedJul 19, 2016