Navient has immediate openings for temporary, Bi-lingualCustomer Service Representatives, to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team.

Position Details:

• Work from your home with Computer equipment provided by Navient 
• Primarily inbound service calls, NO Selling
• $20.00 per hour

This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need. This temporary position is not eligible for benefits.

This new role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program.   You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please Note: Applicants must reside within 1-1.5 hours of Brooklyn, NY or other UPS Customer Center for computer equipment pick up.

Work Schedule

Virtual Training Hours:

• Monday- Friday, 8AM- 5PM  

Hours of Operation – Schedule will fall within these hours.  Scheduling options will be discussed within first week of employment.
Must be flexible with evening and Saturday hours.

• Monday - Friday  7am – 7pm EST
• Saturday 9am-5pm EST

TECHNICAL AND HOME OFFICE REQUIREMENTS:

• High speed internet access (Minimum 10MB upload speed, 5MB download speed)
• You must use an ethernet cord and be hard wired into your server from the router/modem.   You will not be able to use Wi-Fi or a hot spot.
• Landline phone or cell phone
• Must be able to download an app on a Smartphone or tablet
• Private workspace or home office free of distractions and outside noise

OTHER REQUIREMENTS:

• High School Diploma or G.E.D.  
• Must be bilingual (fluent in both Mandarin and English)
• Applicants must reside within 1-1.5 hours of Brooklyn, NY or other UPS Customer Center for computer equipment pick up.
• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• Some completed college coursework will serve as substitute for work experience
• Strong written and verbal communication skills
• Fast learner, ability to maintain an in-depth understanding of the training curriculum
• Excellent PC and internet navigation skills
• Efficient time management skills

PREFERRED QUALIFICATIONS:

• Prior experience in a high-volume call center preferred

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.