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Customer Care Commercial Specialist II

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Job ID 22REQ-04125 Location Fishers, Indiana Company Name Navient Solutions, LLC

Are you passionate about helping others? If so, we want you on our team! 

Navient is looking for team members who will provide exceptional service and support to our customers!

Interviews will be conducted virtually via Microsoft Teams.

WHAT WE DO:

We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!

WHAT YOU’LL DO:

As a Customer Care Commercial Specialist II, you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans.  By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to help them achieve account resolution while providing them with support that is easy and reliable.

MINIMUM REQUIREMENTS:

  • High School Diploma, GED, or Equivalent
  • Must have 12 months of student loan servicing experience
  • Must live within 1 hour of Fishers, IN
  • Must have excellent PC skills and ability to operate in a business environment
  • Ability to handle high volume of calls in a stressful, fast paced environment
  • Must communication in a clear and concise manner. 
  • Demonstrated ability to listen and “hear” the customer’s concern so that the appropriate response is given
  • Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received
  • Demonstrated ability to maintain professional conduct in a business environment
  • Ability to work effectively in a team, people, and results oriented environment

As a hybrid employee, your schedule will include a mixture of work from home and in-office scheduling OR if you prefer, you can train and work full-time at our Fishers location.

  • During your first 90 days, with the exception of your fourth week of employment,  you will report to the office on Monday and Tuesdays only.  
  • The fourth week of your employment, you will work in the office all 5 days.
  • After 90 days of employment, you will be required to report to the office at least 3 times per month which will be scheduled by your Supervisor.
  • After 180 days of employment, your in-office requirement will be reduced to at least 2 times per month. 

*Must be available to come into the office if having technical issues.

LOCATION + START DATE:

  • Remote/Hybrid - Must live within 1 hour of Fishers, IN (for onsite requirement)
  • Start Date - October 31, 2022

PAY + BENEFITS:

As a full-time employee, you will earn $16.00 an hour and be eligible for a monthly performance bonus

Full-Time Benefits:

  • Eligibility for monthly performance bonus
  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)
  • Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)
  • 401K (plus employer match)
  • Tuition Reimbursement
  • Employee Assistance Program
  • Local employee discounts
  • Optional pet insurance

SCHEDULE + TRAINING:

HYBRID TRAINING: Monday-Friday, 8AM-5PM

(training period = 4 weeks)

SHIFT ONE

  • Monday – Tuesday, 12:00PM – 9:00PM
  • Wednesday – Friday, 8:00AM – 5:00PM
  • + 1 Saturday per Month, 8:00AM – 12:00PM

SHIFT TWO

  • Monday – Tuesday, 8:00AM – 5:00PM
  • Wednesday – Thursday, 12:00PM – 9:00PM
  • Friday – 8:00AM – 5:00PM
  • + 1 Saturday per Month, 8:00AM – 12:00PM

SHIFT THREE (+15% differential)

  • Monday – Friday, 12:00PM – 9:00PM

OFFICE AND TECHNOLOGY REQUIREMENTS:

Navient will provide all hardware and software.  Qualified candidates must secure and maintain the following to successfully execute job responsibilities:

  • Reliable high-speed internet– 100mbps download/ 10 upload speed minimum and be hard-wired with an ethernet cord directly into the router/modem.
  • A 25 foot ethernet cable will be provided. If your modem is farther than 25’ from your workspace, you will need to move your router or obtain a longer cable.
  • Computer equipment will be provided on Day 1 of Training
  • Private workspace or home office free from distractions
  • Ability to work onsite as required + if any technical issues arise

If at any time your equipment fails and you are unable to successfully perform the requirements of your job, you will be required to report to a Navient location to obtain replacement equipment or work on-site if the issue is caused by internet/phone line outages.

PREFERRED QUALIFICATIONS:

  • Student lending, banking, or financial aid

Be proud of where you work – Choose Navient as the next step in your career!


All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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Benefits

  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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