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Customer Resolutions Specialist

Job ID 4259326 Location Fishers, IN

Although our name is new, our business is not. For more than 40 years we learned, evolved, and led in loan management, servicing and asset recovery as Sallie Mae. And now, we will continue to lead as Navient, a company dedicated to helping our clients and the people we serve along the path to their financial success.

Default Prevention Specialists Needed to Start on May 1st, 2017!

Our office has easy access to I-69 (and 5 miles from I-465)

 * Please note*-this is NOT a work from home position 

Full Time

* $13.22 per hour plus eligibility for monthly performance bonus

* $16.34 average hourly rate with incentives included

* Over 70% of employees achieve a bonus each month on average

* Potential to create your own schedule

* Overtime

* Paid Time Off, Medical/Dental/Vision insurance, 401K w/ Company Match, Tuition Assistance and more!

* Benefits Start on May 1st!

* On-site cafeteria and fitness center

* Career growth

* Your earnings are based on YOUR hard work!


5 Weeks of Full time Paid Training - Mon-Fri 8am-5pm.

Working Hours: Mon-Fri, 3 days 8am-5pm, 2 days 12pm - 9pm, One Saturday a month 10am-2pm

The Customer Resolutions Specialist is accountable for contacting Department of Education student loan customers, endorsers, and co-makers whose accounts are more than 60 days delinquent or critically nearing default. The Customer Resolutions Specialist is responsible for reducing delinquency and securing payments from delinquent customers by effectively communicating the importance of loan responsibility and the consequences of default. Must counsel delinquent customers on all available repayment and deferment options to resolve the customer's delinquent status. For this position customer contacts are made through both incoming and predictive dialing (outbound) phone calls. In addition to the hourly base rate and competitive benefits package, this position offers a performance based bonus with an average monthly potential of $435.

Requirements
  • Six months to one year of customer contact experience.
  • High school diploma or equivalent.
  • Strong verbal and written communication skills, with the demonstrated ability to effectively negotiate with customers to secure commitment to pay.
  • Must communicate in a clear and concise manner.
  • Demonstrated ability to listen and "hear" the customer's concern so that the appropriate response is given.
  • Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates and payments received.
  • Basic knowledge of applicable Microsoft Office applications, with a demonstrated proficiency in Excel.
  • Ability to work effectively in a fast-paced, time-sensitive environment.
  • Position requires extensive use of computers.
  • Ability to sit in one place for long periods of time.
  • Must be able to obtain appropriate public trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

PREFERRED QUALIFICATION(S):

  • Some college coursework completed.

Keywords: customer service, collections, customer care, outbound, inbound, client services, CSR, Communication, Communications, Call Center, Account Manager


All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.


EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
TypeFull-time
LocationFishers, IN; Indianapolis - Metroplex 2, IN
Date PostedMar 20, 2017