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Hybrid Customer Care Specialist - Fishers, IN

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Job ID 23REQ-04864 Location Fishers, Indiana Company Name Navient Solutions, LLC

Are you passionate about helping others? If so, we want you on our team! 

Navient is looking for team members who will provide exceptional service and support to our customers!

  • Must live within 1 hour of Fishers, IN
  • Interviews will be conducted virtually via Microsoft Teams.
  • Bilingual applicants fluent in both English and Spanish encouraged to apply. (bilingual differential available)


We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!


As a Customer Care Specialist, you’ll play a critical role in assisting our customers as they navigate successful management and repayment of their loans.  By speaking with our customers on inbound and outbound calls you will be the voice of Navient, guiding them through their options to achieve account resolution while providing them with support that is easy and reliable.


  • Remote/Hybrid – To support the onsite requirement, applicants must live within 1 hour of our location in Fishers, IN.
  • October 22, 2023


The compensation for this role is $16.00 per hour + competitive benefits package.

Candidates fluent in English and Spanishwill also be eligible for a bilingual differential of $1/hrafter successfully completing training and the required assessment.

Joining our team provides:

  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)
  • Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)
  • 401K (plus employer match)
  • Tuition Reimbursement
  • Employee Assistance Program
  • Local employee discounts
  • Optional pet insurance


As a hybrid employee, your schedule will include a mixture of work-from-home and in-office scheduling.

During the New Hire Training period, your technical training will be virtual (approximately the first 3 weeks).  When you begin to take phone calls while in the training environment, we highly encourage on-site attendance to ensure you have hands on support and the opportunity to shadow tenured agents who will be available to provide coaching and feedback.  After New Hire training concludes, you will be required to work work onsite at least 3 times per month (or due to technical issues*). Onsite workdays will be scheduled by your supervisor and ample notice of these days will be provided to allow you to plan accordingly.

*Must be available to come into the office if having technical issues (i.e. internet connectivity) in your home office..


Monday-Friday, 8AM-5PM EST

(training period = 4 weeks)


  • Monday – Tuesday, 12:00PM – 9:00PM
  • Wednesday – Friday, 8:00AM – 5:00PM
  • + 1 Saturday per Month, 8:00AM – 12:00PM


  • Monday – Tuesday, 8:00AM – 5:00PM
  • Wednesday – Thursday, 12:00PM – 9:00PM
  • Friday – 8:00AM – 5:00PM
  • + 1 Saturday per Month, 8:00AM – 12:00PM

SHIFT THREE (+15% differential)

  • Monday – Friday, 12:00PM – 9:00PM


Navient will provide all hardware and software.  Qualified candidates must secure the following to successfully execute job responsibilities:

  • Reliable high-speed internet– 100mbps download/ 10 upload speed minimum.
  • Computer equipment will be provided on Day 1 of Training
  • Private workspace or home office free from distractions
  • Ability to work onsite as required + if any technical issues arise


  • High School Diploma, GED, or Equivalent
  • 6+ months of work experience, preferably in customer service, with priority given to student lending experience (Associates or Bachelor’s degree may substitute for the 6+ months of work experience.)
  • Must live within 1 hour of Fishers, IN
  • Ability to attend mandatory training your first four weeks of employment.
  • Ability to thrive and grow in a fast-paced, high-volume call center environment and think critically to provide customers with the information they need in an efficient and effective manner. 
  • Superior customer service and interpersonal skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Excellent computer navigation skills, including the ability to multi-task and use dual monitors to toggle between screens and systems while speaking with customers.
  • Ability to develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements in a clear and concise manner to support our customers. 
  • Demonstrated ability to listen and “hear” the customer’s concern so that the appropriate response is given


  • Experience working in Call Center
  • Student lending or financial aid experience
  • College Degree

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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