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Operations Project Specialist

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Job ID 21REQ-02879 Location Fishers, Indiana Company Name Navient Solutions, LLC


Perform front-line hardware asset management for all equipment currently installed, being installed, relocated, or being removed from Sallie Mae’s primary data center in Fishers, IN, Disaster Recovery center in Ashburn, VA., and all remote data and technology centers across the enterprise.  Manage and facilitate allocation use of power for devices in any data or technology center within the Sallie Mae enterprise.  Monitor data and technology center environment readings, report discrepancies, and take corrective actions as necessary. 

Install new equipment including the placement in racks or locating on raised data center floor, ensuring proper power connections, adequate cooling, connecting required cabling, and loading base software if required. Decommission of used equipment including removal from racks, disconnection cables and power, sanitizing or disposal of magnetic media, and disposal of retired equipment.

Provide department with analysis, problem solving and business skills.  Provide leadership and technical expertise necessary to implement small-to-medium size projects. (Guideline: small projects are defined as 1 to 12 man-months; medium projects are defined as 13 to 24 man-months).  Demonstrate moderate amount of independence which can be attained through understanding of technical and business environment.

Attend meetings representing Data Center Operations (DCO), and assist in organizing hardware/software maintenance upgrades for multiple computer system platforms.  Provide leadership, project management, and implementation of enterprise-wide special projects to improve Sallie Mae’s multi-platform operational computing environments.  These tasks must be executed in a highly efficient and effective manner as they affect business unit service levels and the quality of service provided by DCO enterprise-wide.

Assist the Senior Supervisor Computer Operations with disaster recovery planning and participate in the semi-annual drills. Perform other assignments as may be directed by management.

Essential Job Functions:

Hardware Asset Management

  • Document computer room hardware units received at dock (assign/attach Asset Tag and match to Purchase Order/SMI number).
  • Ensure all data center equipment across the enterprise is installed in accordance with Data Center Operations Standards and data/technology center space usage master plan.                                                     
  • Update Aperture database and inventory spreadsheet with equipment installation/relocation/removed in the Fishers Data Center.
  • Maintain accurate asset list, floor space and rack drawings of each Sallie Mae data and technology center.
  • Maintain inventory of hardware stored at the warehouse.
  • Update monthly spreadsheet from Purchasing with information on equipment received.
  • Produce Aperture ad-hoc reports as requested by management.

Computer Room Power Facilitation                                                                                                                                                       

  • Coordinate the use of power when equipment is installed/relocated/removed (ensure power is available from two Power Distribution Units or PDUs).
  • Work with Facility Services to have additional power whips installed or removed.
  • Maintain PDU panel/breaker assignment spreadsheets and ensure list is placed in PDUs.
  • Maintain listing of power receptacles for large equipment.
  • Plan power usage from budgeted capital purchase items.
  • Monitor scheduling and running of quarterly diesel backup generator test.
  • Monitor scheduling and running of semi-annual UPS preventative maintenance.
  • Assist in the coordinating of any replacement of air conditioners and PDUs with Facility Services.

Computer Room Environment Monitoring                                                                                                                                          

  • Perform walk-through of Fishers Data Center several times a week to visually monitor each air conditioner, PDU, static switch, UPS, and general condition of the Data Center.
  • Monitor power usage by PDUs and UPS systems.
  • Ensure remote data and technology centers environmental are monitored on a periodic basis.
  • Maintain SiteScan monitoring software.


  • Monthly summaries of hardware errors (mainframe disk, storage, printers, and other).
  • Equipment inventory.
  • Rack temperature monitoring.

Project management

  • Plan and coordinate projects as assigned, typically hardware installation, upgrades, relocations and removal.
  • Prepare assigned tasks when participating in other projects, such as the semi-annual Disaster Recovery tests.


  • Attend appropriate audit meetings and respond to auditors in a timely manner with requested information.
  • Ensure all Data Center Environmental and Facilities procedures and practices are followed and are in compliance with audit standards.                                                                                                             
  • Maintain hardware vendor’s list with security access to the Data Center and ensure all authorization forms are current.

Other Duties

  • Give Fishers Data Center tours when requested.
  • Enter Change Orders for changes impacting the Data Center (initiated from DCO or Facility Services).
  • Attend Weekly Change meetings, when DCO changes must be presented.
  • Work with Facility Services on semi-annual DCO floor cleanings
  • Maintain list of PCs charged to DCO
  • Maintain list of phone numbers charged to DCO and verify quarterly.
  • Perform other duties as assigned by Disaster Recovery Architect and/or Director of Computer Operations.

Lifting and moving

  • Unpack, lift and asset tag servers and other large pieces of equipment exceeding ninety pounds in weight
  • Place in Crusher and crush obsolete cabinets, panels, and other moderately heavy equipment
  • Must lift raised-floor panels
  • Must work pallet jack to move very heavy equipment to Computer Room

Access limitations                                                                                                                    ___

  • Crawl under 18-inch floor to locate power outlets
  • Reach up to heights of five feet or more to activate displays on UPS and PDUs


  • Bachelor’s degree in Computer Technology or a related field OR additional equivalent experience above the required minimum may substitute.
  • 3+ years’ experience in Technical Support or Computer Operations working in a large multi-processor, multi-platform-computing environment.  Shop must have experience with mainframes and large server farm interacting with the mainframe operating in a 24x7 environment.
  • 1+ years project management experience.  Skills should involve project development and planning, delegation of responsibilities, with the ability to set and meet target dates.  Need excellent organizational skills with the ability to manage multiple concurrent tasks with a high degree of accuracy.
  • Good analytical and organizational skills.
  • Ability to manage multiple concurrent tasks with a high degree of efficiency and accuracy.
  • Good problem determination and problem-solving skills.
  • Ability to work with minimal management oversight.
  • Ability to perform independent research to acquire knowledge and discover solutions.
  • Good written and verbal communication skills, and the ability to apply both on a daily basis in interacting with vendors, clients, management, and other I/T staff.
  • Professional when responding to support staff, vendors, clients, system users, or management questions/requests
  • Good working knowledge of Windows and PC file structure.
  • PC experience (Word, Excel, and GroupWise-email).
  • Ability to work weekends and after hours as part of normal 24/7 operation schedule. Occasional holiday and overtime work as required.
  • Physical abilities:

See and read computer monitor and printed matter with or without vision aids.Hear and understand speech at normal levels and on the telephone.Speak so that others may understand at normal levels and on the telephone.

                a. Must work pallet jack to move very heavy equipment to the Computer Room.

                b. Handle moderate to heavy pieces of equipment and lift up to fifty pounds.

                c. Place obsolete cabinets, panels, and other moderately heavy equipment in the Facilities’ crusher.

                d. Must lift and remove raised-floor panels.

      5.      Access limitations                                                                

                a. Crawl under 18-inch floor to locate power outlets.

                b. Reach up to heights of five feet or more to activate displays on UPS and PDUs.

  • This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S citizenship

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Information Technology, Fishers, Indiana, United StatesRemove