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Payroll Processing Analyst

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Job ID 23REQ-04851 Location Herndon, Virginia Company Name Navient Solutions, LLC

About Navient

Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at

This is a hybrid role with 2 days a week out of our Herndon, VA office.

The Payroll Processing Analyst will be a main payroll contact for Navient companies, processing payroll, responding to inquiries and answering questions daily from the Payroll Helpdesk mailbox. The Payroll Processing Analyst is responsible for identifying and processing any adjustment transactions required to properly reflect the employee’s pay or employment record for Navient and subsidiaries. The Analyst will process state tax changes while understanding the complexity of reciprocity laws between states. The Analyst processes manual checks as needed for terminations (immediate / set time period of payments such as in CA, NV and TX) and they also process manual ACH payments to correct errors. The Analyst audits and reviews the payrolls and prepares a gross to net on each payroll company.  Payroll Accountants rely on the Analyst to assist with clearing of reconciling items in the general ledger. 


1. Accuracy (Payroll Processing)

  • Ensure all state tax data is keyed correctly
  • Process Incentive Cards timely and accurately
  • Ensure all internal control, confidentiality and policy and procedures are strictly followed
  • Process all payroll adjustments as required
  • Ensure that the timesheet data has been loaded and errors corrected
  • Process, review and provide analysis (gross-to-nets, etc.) of the bi-weekly and off-cycle payrolls

2.Communication/Customer Service

  • Communicates with the Herndon Payroll staff to help answer employee questions and resolve issues.
  • Maintain communication to ensure that all staff are aware of deadlines and events that will affect the bi-weekly payroll. Paramount is a high degree of customer service while answering and resolving employee issues in a timely manner.

3.  Reconciling

  • Research and solve pay record questions and discrepancies.
  • Review the payroll register after each payroll to ensure adjustments were processed correctly.
  • Participate in monthly review of cash accounts and tax liability accounts for accurate payroll posting

4. Teamwork

  • Resolve issues as they arise and collaborate with payroll and other departments as necessary
  • Assist team members to maintain high degree of customer service and accuracy

5.Special Projects / Reports and Analysis

  • Monthly reconciliation of Spot Incentives
  • Assist with state tax research
  • Oversee individual/group related projects as assigned


  • Bachelor’s Degree – additional equivalent experience above the required minimum may substitute for degree
  • 3+ years of payroll experience
  • Experience working with ADP


  • CPP (Certified Payroll Professional) or FPC helpful but not required.
  • Experience with Workday
  • Experience with ADP or similar system

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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