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Correspondence Specialist

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Job ID 19REQ-00827 Location Milwaukee, Wisconsin Company Name Duncan Solutions

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Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of business processing services to government clients, including citation processing, debt collection, and integrated parking and tolling customer service.

We are currently seeking a Correspondence Specialist II to receive and process written correspondence from citizens regarding parking violations, toll violations and other matters. Acting on behalf of our clients, you will use your outstanding customer service skills to respond to citizen inquiries with accurate information, ensuring that all written correspondence is properly documented, uploaded and indexed in the database system. Under general supervision, you will research and resolve written disputes, process dispositions from pre-trial conferences / city attorney hearings, and process bankruptcies in accordance with client guidelines.

You will be introduced to researching and handling escalated account situation from the Correspondence department, communication directly with Account Managers and Clients. The ideal candidate is a motivated, self-starter that is goal driven and solution oriented with excellent written and verbal communication skills with the ability to read, write, comprehend and follow documented guidelines. You must be detail oriented and able to multi-task, in addition to having strong analytical and problem-solving abilities.


  • High School Diploma
  • Proficient in MS Excel and MS Word
  • Ability to type 35 wpm
  • Strong problem solving skills
  • Detail oriented
  • Must be comfortable working at a fast pace
  • Time management skills
  • Ability to manage confidential and sensitive information
  • Strong written and verbal communication skills
  • Strong background in Math
  • Regular attendance during regularly-scheduled business hours


  • Duncan client systems ability (preferred)
  • Collections experience a plus
  • Organizational skills a plus

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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