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Onsite Payment Desk Specialist

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Job ID 23REQ-04555 Location Milwaukee, Wisconsin Company Name Navient Solutions, LLC

*Please note this is an ONSITE position based out of Milwaukee, WI.


Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.


Payment Desk Specialists support in-person customer payments in one of any 3 locations in Milwaukee for the City of Milwaukee client. This may require ticket entry, permit handling, and customer research as well.

Customer Service

  • Maintain professional appearance and demeanor for in-person customer interactions
  • Answers general customer questions regarding payment options based upon their unique account identification information
  • Responsible for closing and securing the payment lobby at the time designated by the company

Cash Handling

  • Receives and counts payments from customers in person
  • Responsible to secure monies in cash drawer and/or location vault
  • Provide change and balance cash drawer
  • Track and archive payment transactions and account notes

Deposit Reconciliation

  • Balance cash drawer
  • Reconcile daily work
  • Create deposit and work with vendors to send to the bank and/or Corporate office

Permit and Account Handling

  • Enter data as needed for permits or FACS account creation
  • Ensure accurate account transactions
  • May assist in Lockbox

*Other job duties/responsibilities as assigned


Joining our team provides an hourly rate of $15/hr PLUS a $2 Onsite Shift Differential and a full benefits package including:

  • 3 weeks of PTO(increases to 4 weeks after just 1 year of service)
  • Medical, dental, vision(elected benefits effective the 1st of the month following your hire date)
  • 401K (plus employer match)
  • Tuition Reimbursement
  • Employee Assistance Program
  • Optional pet insurance
  • and more!


This position is based out of Milwaukee, WI and will require onsite work.

  • Monday-Friday | 8 AM-5 PM / 9 AM-6 PM
  • Rotating Saturdays (1-2 per month) | 8 AM- 12 PM

*Schedule dependent on business needs/ location.


  • High School Diploma
  • 1 year handling payments and payment research (additional education may substitute)
  • Open availability during business hours (Monday-Friday 8 AM- 6 PM, Saturday 8 AM- 12 PM)
  • Professional appearance and demeanor
  • Effective verbal communication skills


  • Experience with Auto-process and/or FACS system
  • Knowledge of bank regulations and court procedures
  • Problem solving and decision-making skills
  • Attention to detail
  • Ability to navigate easily between internet, intranet, and several proprietary systems in gathering and relaying information
  • In-person interaction with co-workers and supervisors

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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