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Onsite Customer Service Representative August 26th Start Date!

Customer Service  •  

Moorestown, New Jersey

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Want to be part of a great team that services our customers? Do you like working with people and solving problems? Our customer service representatives are our first point of contact with our company and they are the front line providing our customers with the answers that they need. If you like working on a computer and enjoy a fast-paced, service-oriented environment, we have the perfect job for you! Our jobs provide excellent pay, incentives in many roles, as well as career pathing opportunities.

  • Job Type: Full time
  • Level: Entry

Moorestown, New Jersey

Onsite Customer Service Representative August 26th Start Date!

Customer Service

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Job ID 24REQ-05323
Date posted 07/02/2024

Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in New Jersey. Pioneer maintains partnerships with federal and state clients as well as guarantee agencies. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offers.

Start Date: August 26th!

Pay Rate: $18

Hours:  Monday-Friday 8:30 AM - 5:30 PM

This is NOT a remote position and is located onsite in our Moorestown, NJ office

The Customer Service Representative will effectively communicate with taxpayers on behalf of the State of New Jersey, on qualifications and guidelines related to the Property Tax Relief programs.

1. Answering calls for the State of New Jersey Hotline related to Property Tax Relief

  • Answer questions from taxpayers related to filing deadlines and eligibility for Property Tax Relief.
  • Answer questions, and assist callers, on how to file applications. 
  • Learn and maintain an acute understanding of all Property Tax Relief programs. 
  • Insure taxpayers' non-public information is kept secure and confidential.
  • Communicate approved responses to taxpayers within state guidelines/ability to read from a script.
  • Communicate dollar amounts of calculated benefits/reimbursements.
  • Advise taxpayers of dates in which their reimbursements/benefits are scheduled for credit or to be mailed out.
  • Communicate to taxpayers what address their checks are mailed to.
  • Provide verbal support to frustrated or angry taxpayers to deescalate call and move to solution.

2. Correcting errors on application filed with the State of New Jersey

  • Gather correct info from taxpayers and fill out referrals or make corrections to accounts. 
  • Review and analysis of taxpayer's applications for completion and accuracy.
  • Tactfully problem solve to achieve desired results using decision-making skills.


3. Adjusting State's records and simplifying filing process for taxpayers

  • Communicate basic process information to taxpayers filing tax applications with the State.
  • Assist taxpayers with calculating taxable and non-taxable income.
  • Adjust taxpayers' addresses in the State's system to reflect current data.
  • Order paper applications for taxpayers who request them.

REQUIREMENTS

  • High School Diploma
  • Passing marks on all New Jersey Department of Revenue testing
  • PC experience in a windows environment
  • Basic keyboarding skills
  • Previous sales or Customer service experience
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Success Profile

What makes a successful Call Center Operator at Navient? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Positive
  • Enthusiastic
  • Understanding
  • Productive
  • Self-Starter

Benefits

Our commitment to colleagues begins with better care. Learn about our comprehensive and flexible benefits that take a holistic approach to your health and livelihood.

  • Tuition Reimbursement

    Continue or start your education by having Navient reimburse you for courses taken in pursuit of your job related degree or job related courses

  • Medical Plans

    Three robust medical plans with 100% coverage for preventive care (including annual physicals, child wellness visits, immunizations, and more)

  • 401(k) Retirement Plan

    Navient will match up to 5% of your eligible compensation after six months of employment

  • Paid Time Off

    Enjoy a generous PTO benefit of up to 15 days your first year!

  • Employee Stock Purchase Plan

    Save from 1-25% of your salary (max $7,500) and be able to buy discounted stock

  • Employee Assistance Program

    Designed for you and your loved ones to assist in dealing with personal challenges

For 15+ years, I have felt my impact when a customer expresses their gratitude. I find the culture at Navient to be diverse, and it’s encouraging to have growth opportunities and work-life balance. Being part of a workplace that’s team oriented — with customer experience as the focal point—is something to be valued, especially in a field where service can make such a difference.

Shawnda BrodnexCall Center Operations

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