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Collector (Start Date: Jan 10, 2022)

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Job ID 21REQ-03103 Location Muncie, Indiana Company Name Navient Solutions, LLC


Join our Muncie, IN team as a full-time Collector in our training class starting MONDAY, JANUARY 10TH!

Over 90% of our team has the opportunity to work from home! Newly hired employees will have the ability to take advantage of this benefit after demonstrating job proficiency (typically after 90 to 120 days).


We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bring passion, commitment, and integrity to our business. We drive results and foster the innovation that makes us an industry leader. 


The Collector is responsible for performing collection activities to recover losses from assigned accounts:

  • Locate and communicate with debtors via phone and written notices to obtain repayment in full or to establish acceptable payment arrangements

  • Resolve issues of a non-routine nature as necessary

  • Perform skip tracing and contract observance functions to ensure compliance of all company, client, federal and state regulations


*Over 90% of our team has the opportunity to work from home! Newly hired employees will have the ability to take advantage of this benefit after demonstrating job proficiency (typically after 90 to 120 days).

Paid training will begin Monday, January 10that our Muncie, IN location and run for 3 weeks from 8:00 a.m. to 5:00 p.m (attendance is mandatory).

The shift after training will be Monday through Friday, 3 days from 8:00 a.m. to 5:00 p.m. and 2 days from 12:00 p.m. to 9:00 p.m. This shift requires 1 Friday evening shift per month from noon to 9:00 p.m. and 4 voluntary weekend hours (1 Saturday) per month.


The compensation for this role is $13.47/hr + monthly bonus potential + full benefits package.

Candidates fluent in Spanishwill also be eligible for a bilingual differential of $1/hrafter successfully completing training and the required assessment.

Collectors are eligible for up to $1000 for successfully completing the training curriculum and can be eligible for a $500 bonus for the second month of employment.  Our entry level collectors earn on average over $961 per month in bonus.

As a Collection Specialist, benefits willstart the 1st of the month after you are hired/enrolled! Joining our team provides:

  • Paid training

  • Eligibility for Monthly Performance Bonus

  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)

  • Excellent Benefits (medical, dental, vision)

  • 401K (plus employer match)

  • Tuition Reimbursement

  • On-Site Fitness Center

  • Business Casual Environment

  • Over 90% of our team works from home/ remote after demonstrating adequate job proficiency (typically 120 days)


  • High School Diploma or GED

  • Minimum of six months of progressive work experience or a 2 year college degree

  • PC skills and experience in a Windows environment (including familiarity with using a mouse)

  • Must be able to obtain required License for collecting

  • Effective written and verbal communication skills as well as the ability to follow written and/or verbal instructions

  • Good mathematical skills including calculator skills

  • Ability to work independently while being a team player and meet aggressive goals.

  • Negotiation, counseling and problem solving skills

  • Ability to learn company collections computer and phone system

  • Must be results-oriented and persistent when faced with obstacles.

  • Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times.


  • Previous sales, call center, or customer service representative experience

  • ACA certification preferred.

  • Knowledge of the Fair Debt Collection Practices Act (FDCPA)

Choose Navient as the next step in your career! Be proud of where you work, be proud of your career - join Navient!

​During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC.  All new hire training rooms have socially distanced workstations as well as all work stations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building.  Masks are required when entering the facility and must be worn in our offices all times.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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