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Bilingual Collection Specialist-October 9th Start

Job ID 201710092 Location Perry, NY Company Name Pioneer Credit Recovery
Join Our Team OnOctober 9thas a Bilingual Collection Specialist!
Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in Florida and New Jersey.

Pioneer maintains partnerships with federal and state clients, guarantee agencies, credit card providers as well as colleges and universities. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.

Pioneer Credit Recovery, Inc. is a wholly owned subsidiary of Navient Corporation and a member of Navient's Collection Services. Navient is publicly traded on the NASDAQ (NASDAQ: NAVI).

With PCR our Collection Specialists will:

  • Communicate with defaulted, past due and delinquent student loan borrowers by telephone (inbound and outbound) and written notices to ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service.
  • Assist borrowers with resolving outstanding student loan debt through loan consolidation, loan rehabilitation, and/ or cash collection when appropriate.
  • Problem solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal

PCR Collection Specialists ENJOY:

  • Top performers average $25 + /hour!*
  • Performance driven monthly Bonus Structure with base pay of $12/ hr. Qualified Bilingual Spanish- Receive $13.00/ hour after our paid training.
  • Advancement Opportunity- we promote 100% internally for leadership roles.
  • Paid Time Off- Up to 3 weeks in your first year, and up to 4 weeks in year 2
  • Business Casual Dress code
  • 8 Paid Holidays
  • Tuition Reimbursement up to $5,250 a year!
  • Monthly contests with cash and prizes awarded
  • Employee Recognition and Appreciation Events- End of Month Celebration, Top Performer Lunch with Leadership
  • Call Center Fast Pace Work Environment
  • *Actual Earnings of Top 25% of reps

Additional benefits INCLUDE:

  • Performance Based Scheduling- Make your own hours!
  • 401k with company match after 6 months
  • Health, Dental, Vision Coverage- Effective onNovember 1st, when you start on October 9th
  • Employee Wellbeing Programs: Cash incentives for participation in activities
  • 3 Weeks of Paid Training: Top notch, hands on and engaging. Our Training Department was awarded the Training Top 125 Award in 2015 and 2016, from Training Magazine!
  • On-Site Charity Committee- Get involved with the local community, participate in fun onsite and offsite charity events.
  • Annual Summer Picnic at Darien Lake
  • Charity Golf Outing


Paid Training - 3 Weeks Mon-Fri 8am-5pm. Attendance is mandatory.

Standard Working Hours:

Mon-Fri: 3 days 8am-5pm, 2 evenings 12pm - 9pm and 2 weekends per month (4 hours on Sat. 8-12pm)

Basic Minimum Requirements

  • High School Diploma or Equivalent
  • Bilingual in english & spanish
  • PC experience in a windows environment
  • Basic keyboarding skills
  • Customer Service or Sales experience
  • Must be able to obtain required License for collecting

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at

Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender IdentityNavient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
LocationPerry, NY
Date PostedSep 12, 2017