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Collector – Seeking Experienced Collectors-3/15 Start

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Job ID 21REQ-01972 Location Perry, New York Company Name Pioneer Credit Recovery, Inc.

As a Collections Specialist with Pioneer, you may support one of several collections contracts and will be eligible to earn at least $15.50/ hr in total cash compensation, PLUS incentive bonuses!  

This position will be based in the Perry office once it is safe for employees to return to the facility. 

PCR Collections Specialist ENJOY:

  • Paid Time Off - Up to 3 weeks in your first year, and up to 4 weeks in year 2!
  • Business Casual Dress code
  • 8 Paid Holidays
  • Tuition Reimbursement up to $5,250 a year!
  • Monthly contests with cash and prizes awarded

Additional Benefits include:

  • Performance Based Scheduling - Make your own hours!
  • 401k with company match
  • Health, Dental, Vision Coverage
  • View our benefits www.mynavientwellbeing.com

With PCR our Collections Specialist will:

  • Communicate with defaulted student loan borrowers by telephone (inbound and outbound) to ensure full repayment or arrange acceptable payment arrangements and providing excellent customer service.
  • Assist borrowers with resolving student loan debt through loan consolidation, loan rehabilitation, or cash collection when appropriate.
  • Problem solve and perform due diligence functions to ensure compliance with all Federal Regulations while always adhering to the Fair Debt Collection Practices Act as well as all bankruptcy and collection laws, both state and federal

Training - 2-3 Weeks Mon-Fri 8am-5pm.

Working Hours: Mon-Fri: 3 days 8am-5pm, 2 evenings, one 10 am - 7pm and one 12pm - 9pm.


MINIMUM REQUIREMENTS

  • High School Diploma or equivalent required
  • PC experience in a windows environment required
  • Basic keyboarding skills required
  • Must be able to obtain required License for collecting
  • Must be in good standing with performance, attendance and compliance at the time of application and at the time clearance is approved.  
  • This position will support a federal government contract.  Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. citizenship.
  • Must appropriately maintain student loan debt, as well as any other student loan which you may be a cosigner.  Full-time, regular employees must take appropriate steps to prevent delinquency and default and ensure their loan remains in a current status.

PREFERRED QUALIFICATIONS

  • Prefer previous Customer Service or Sales experience
  • Bilingual (Spanish/English) skills are helpful but not required.
  • Ability to learn company collections computer system and phone system
  • Negotiation, counseling and problem solving skills
  • Strong listening skills, ability to follow written and/or verbal instructions
  • Effective written and verbal communication skills
  • Persistent, ability to overcome objections, ability to remove barriers
  • Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
  • Team player

    All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

    EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

    Navient is a drug free workplace.

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    Benefits

    • Comprehensive Health, Dental and Vision Plans

    • 401K with Company Match (after 6 months)

    • Tuition Reimbursement

    • Generous PTO Starting at 15 Days and 8 Paid Holidays

    • Paid Parental Leave and Adoption Assistance

    • Employee Stock Purchase Plan

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