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Payment Desk Specialist

Customer Service  •  

Pittsburgh, Pennsylvania

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Want to be part of a great team that services our customers? Do you like working with people and solving problems? Our customer service representatives are our first point of contact with our company and they are the front line providing our customers with the answers that they need. If you like working on a computer and enjoy a fast-paced, service-oriented environment, we have the perfect job for you! Our jobs provide excellent pay, incentives in many roles, as well as career pathing opportunities.

  • Job Type: Full time
  • Level: Entry

Pittsburgh, Pennsylvania

Payment Desk Specialist

Customer Service

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Job ID 24REQ-05094
Date posted 02/22/2024

Duncan Solutions, a Navient company, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services.

FULL- TIME role- earn $15.00/ hour PLUS PTO and other benefits!

Schedule - Monday-Friday 8:00 am - 4:30 pm

The Payment Desk Specialist is responsible for handling in-person customer payments via cash, check, or credit card at the Pittsburgh Parking Court 240 4th Ave. Pittsburgh PA 15222 location. This position requires the ability to handle customer escalations, large volume cash handling, and a professional demeanor. 

Responsibilities

1.  Customer Service                                                                                                                                                        

  • Maintain professional appearance and demeanor for in-person customer interactions
  • Answers general customer questions regarding payment options based upon their unique account identification information
  • Responsible for closing and securing the payment lobby at the time designated by the company

2. Cash Handling                                                                                                                                                               

  • Receives and counts payments from customers in person
  • Responsible to secure monies in cash drawer and/or location vault
  • Provide change and balance cash drawer
  • Track and archive payment transactions and account notes

3. Deposit Reconciliation                                                                                                                                               

  • Balance cash drawer
  • Reconcile daily work
  • Create deposit and work with vendors to send to the bank and/or Corporate office
  • Complete reports for Daily activity

MINUMUM REQUIREMENTS:

  • High School Diploma Required
  • One year of experience in handling payments

PREFERRED QUALIFICATIONS:

  • Experience with Auto-process
  • Experience with cash handling
  • Experience with cash drawer reconciliation
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Success Profile

What makes a successful Call Center Operator at Navient? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Positive
  • Enthusiastic
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  • Productive
  • Self-Starter

Benefits

Our commitment to colleagues begins with better care. Learn about our comprehensive and flexible benefits that take a holistic approach to your health and livelihood.

  • Tuition Reimbursement

    Continue or start your education by having Navient reimburse you for courses taken in pursuit of your job related degree or job related courses

  • Medical Plans

    Three robust medical plans with 100% coverage for preventive care (including annual physicals, child wellness visits, immunizations, and more)

  • 401(k) Retirement Plan

    Navient will match up to 5% of your eligible compensation after six months of employment

  • Paid Time Off

    Enjoy a generous PTO benefit of up to 15 days your first year!

  • Employee Stock Purchase Plan

    Save from 1-25% of your salary (max $7,500) and be able to buy discounted stock

  • Employee Assistance Program

    Designed for you and your loved ones to assist in dealing with personal challenges

For 15+ years, I have felt my impact when a customer expresses their gratitude. I find the culture at Navient to be diverse, and it’s encouraging to have growth opportunities and work-life balance. Being part of a workplace that’s team oriented — with customer experience as the focal point—is something to be valued, especially in a field where service can make such a difference.

Shawnda BrodnexCall Center Operations

Diversity & Inclusion

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Giving Back

Duncan Solutions Supports Boys & Girls Clubs of Metro Los Angeles’ Transportation Program

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