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Collector I- Post Default

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Job ID 23REQ-04630 Location Remote Company Name Navient Solutions, LLC

Join our team as a full-time Collector in our June 19th training class!

ABOUT NAVIENT:Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at


  • Utilize various collection strategies and techniques in an effort to contact defaulted student loan Borrowers
  • Locate and communicate with debtors via the telephone and written notices in order to negotiate Balance in full, settlement in full or to establish the best possible arrangements to liquidate the loan
  • Resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations



  • Monday, June 19th
  • Monday - Friday, 8am-5pm
  • Training period is 3 weeks and requires mandatory attendance.


  • Monday - Friday; 3 days from 8:00 a.m. to 5:00 p.m. and 2 days from 12:00 p.m. to 9:00 p.m.


Collectors are eligible for up to $1000 for successfully completing the training curriculum and can be eligible for a $500 bonus for the second month of employment. 

Candidates fluent in Spanishwill also be eligible for abilingual differential of $1/hrafter successfully completing training and the required assessment.

As a Post Default Collector, benefits will start the 1st of the month after you are hired/enrolled!

Joining our team provides:

  • Paid training.
  • Eligibility for Monthly Performance Bonus
  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)
  • Excellent Benefits (medical, dental, vision)
  • 401K (plus employer match)
  • Tuition Reimbursement


Navient will provide all hardware and software.  Qualified candidates must secure the following to successfully execute job responsibilities:

  • Reliable high-speed internet– 100mbps download/ 10 upload speed minimum.
  • Designated Landline. Landline must be installed and ready by class start date
  • Private workspace or home office free from distractions


  • High School Diploma or GED
  • Applicants who reside within 1 hour of our Muncie, Indiana office will be considered hybrid employees, which requires you to report to the office 2-3 times per month or as needed. As a hybrid employee, your schedule will include a mixture of both Work-from-home and in-office scheduling. These days will be scheduled in advance by your supervisor.
  • Minimum of six months of progressive work experience preferred in a 3rd party collection environment​.

  • PC skills and experience in a Windows environment (including familiarity with using a mouse)
  • Must be able to obtain required License for collecting
  • Effective written and verbal communication skills as well as the ability to follow written and/or verbal instructions
  • Good mathematical skills including calculator skills
  • Ability to work independently while being a team player and meet aggressive goals.
  • Negotiation, counseling and problem solving skills
  • Ability to learn company collections computer and phone system
  • Must be results-oriented and persistent when faced with obstacles.
  • Must be able to professionally handle a wide range of calls from borrowers, attorneys and third parties.


  • Previous sales, call center, or customer service representative experience
  • ACA certification preferred.
  • Knowledge of the Fair Debt Collection Practices Act (FDCPA)

Choose Navient as the next step in your career! Be proud of where you work, be proud of your career - join Navient!

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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