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Support Specialist

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Job ID 22REQ-04128 Location Sacramento, California Company Name Xtend Healthcare, LLC

***Xtend offers competitive benefits including; Medical/Dental/Vision, Generous Paid Time Off/Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development***

Xtend Healthcare, a Navient company, is nationally recognized as the industry-leading provider of comprehensive revenue cycle solutions to hospitals and health systems. Sustaining healthcare revenue cycle improvement is our exclusive focus with experience in all 50 states and more than 30 years of dedicated health revenue cycle experience. We are committed to delivering solutions built around the broad revenue cycle needs of our clients.

Xtend Healthcare focuses on both clinical and financial interoperability to maximize collection of net revenue. Xtend Healthcare provides an array of solutions for our customers including full and partial revenue cycle outsourcing, third-party insurance follow-up, self-pay, coding, CDI, and consulting services.


The Support Specialist is responsible for filing, mailing, scanning, organizing, and creating documents. They will need to have the flexibility and ability to learn hospital systems. The Specialist is expected to maintain compliance and complete all daily job duties with accuracy and within the guidelines of company policies and procedures.


1. Perform office duties. 

·         Handling inquiries and incoming work requests

·         Reviewing files and medical records to answer requests for information  

·         Typing and data entry

·         Sending e-mails

2. Perform clerical duties.                                                   

·         Checking and distributing documents and correspondence    

·         Receiving, sorting, and distributing incoming mail. Preparing outgoing mail

- Maintaining filing of documents in the correct location within the n:drive or electronically uploading to clients system

·         Photocopying, scanning, and faxing


·         High school diploma

·         6 months to one year of similar clerical experience (additional equivalent education above the required minimum may substitute for the required level of experience)


·         Any past administrative or customer service jobs.

·         Knowledge of Microsoft office – Word, Excel, Outlook

·         Basic Keyboarding skills.

·         Good organizational and communication skills.        

·         Attention to detail, accuracy, and aptitude for retrieving, analyzing, entering, and verifying information using a combination of systems

·         Must be able to quickly learn and expeditiously apply company rules, policies and procedures related to HIPPA and compliance

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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