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Health Information Management (HIM) Specialist

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Job ID 19REQ-00391 Location Springfield, Illinois Company Name Xtend Healthcare, LLC

Xtend Healthcare serves clients of all types and sizes in all 50 states -- from critical-access hospitals to those with more than 2,000 patient beds, and from individual facilities to multi-hospital, university-affiliated health systems.  In 2015, Xtend was acquired by Navient, the nation's leading loan management, servicing and asset recovery company. By joining forces with Navient, the Xtend team will be bolstered by the strength, stability and resources of an industry leader, and leverage the parent company's large-scale business process outsourcing capabilities.


The Health Information Management (HIM) Specialist is responsible for performing various technical functions including medical record review, analysis, transcription processing, birth and death certificate processing/completion, record completion, Mater Patient Index (MPI) integrity maintenance, medical record processing to include, but not limited to release of information, prep records and scanning/indexing, Quality Assurance (QA) for scanning, retrieval and filing of records, and other duties as assigned.


1.  Performs HIM Technician work as assigned as their major responsibilities:                       

            Check appropriate functions/duties:

            a. Medical record review/performance improvement

            b. Medical record analysis

            c. Transcription processing

            d. Birth certificate processing

            e. Death certificate processing

            f. Record completion duties

            g. MPI integrity maintenance

            h. Prep/Scanning/Indexing/QA

            i.  Release of Information

            Other duties, as assigned

2.  Provides coverage for HIM department as needed.                                                                

            Check appropriate functions/duties:

            a. Medical record review/performance improvement

            b. Medical record analysis

            c. Transcription processing

            d. Birth certificate processing

            e.  Death certificate processing

            f.  Record completion duties

            g. MPI integrity maintenance

             h. Prep/Scanning/Indexing/QA

              i.  Release of Information

              j.  Other duties, as assigned

3.  Performs customer service activities:                                                                                    

            a. Answering telephones

            b. Follow up with physician/physician office calls

            c.  Follow up with business office calls

            d.  Follow up with other department calls

4.  Record Keeping

            a.  Maintain daily productivity reports and submit timely


  • High school diploma
  • 2-3 years of progressive experience in a hospital setting
  • Electronic health record (EHR) experience


  • Understanding of medical terminology
  • Understanding of health information concepts
  • Ability to perform basic computer functions
  • Ability to perform basic data entry in Microsoft Word and excel is a plus
  • RHIT and/or RHIA credential is a plus
  • Frequent bending may be required for some duties
  • Frequent sitting and standing
  • Continuous oral communication and clear speech required
  • Continuous repetitive finger movement (data entry)
  • Frequent lifting charts, office supplies such as ream of paper
  • The ability to work independently and interact professionally with public, physicians and hospital personnel.
  • The abilities for critical thinking skills to identify and locate information in various mediums and locations, knowledge of medical record forms and documentation requirements, understanding of patient information and process flow, ability to problem solve.
  • The ability to read, understand and reiterate regulatory requirements, hospital medical staff rules and regulations.
  • The ability to respond correctly to a multitude of information requests

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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