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Hybrid Loan Servicing Supervisor - Repayment Options

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Job ID 23REQ-04972 Location Wilkes-Barre, Pennsylvania Company Name Navient Solutions, LLC

*This is a hybrid position requiring 2 days per month onsite at our Wilkes-Barre, PA office.


Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at


The Loan Servicing Supervisor will be responsible for the successful day-to-day operations of a team of 2+ employees; making recommendations concerning work schedules, hiring, firing, advancement, and disciplinary actions. The supervisor will monitor staff performance, administer performance reviews, and provide ongoing guidance, feedback, and motivation to enhance individual performance.  May include project participation and/or management as directed by senior managers.

  • Supervision of Staff

  • Staff Evaluation / Development

  • Volume and Staff Forecasting / Planning

  • Development / Coordination of Special Projects

  • Administrative Duties

  • Other Duties as Assigned


In addition to a competitive salary, joining our team provides:

  • 4 weeks of PTO annually
  • Excellent Benefits (medical, dental, vision)
  • 401K (plus employer match)
  • Tuition Reimbursement
  • and more!

As a Loan Servicing Supervisor, benefits will start the 1st of the month after you are hired!


8:00 AM - 4:30 PM, M-F (EST)

  • Some Saturday's may be required
  • This is a hybrid position requiring 2 days per month onsite at our Wilkes-Barre, PA office.


  • High School Diploma

  • 3+ Years of experience in a Customer Service environment OR 1+ year of experience in a Leadership role

  • Able to work onsite 2 days per month at our Wilkes-Barre, PA office

  • Demonstrated leadership ability and/or previous Team Lead or Supervisor experience

  • Demonstrated negotiation skills and the ability to influence others

  • Strong written and communication skills, including presentation skills

  • Strong understanding of business area processes and applicable department systems.

  • Demonstrated ability to effectively resolve issues utilizing applicable resources and to appropriately identify issues     to escalate to senior management.

  • Strong organization, time management and prioritization skills

  • Demonstrated ability to work effectively as a project participant.


  • Student Loan experience preferred

  • Budgetary knowledge / experience

  • Procedural Analysis

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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