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Collector I - Post Default

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Job ID 21REQ-02962 Location Wilmington, Delaware Company Name Navient Solutions, LLC

Join our Wilmington ,DEteam as a full-time Collector in Post Default

Over 90% of our team has the opportunity to work from home! Newly hired employees will have the ability to take advantage of this benefit after demonstrating job proficiency (typically after 90 to 120 days).

WHAT WE DO:

We are committed to providing expert guidance to our clients and customers on their journey to financial success! Navient team members bring passion, commitment, and integrity to our business. We drive results and foster the innovation that makes us an industry leader. 

WHAT YOU'LL DO:

The Post Default Collector will utilize various collection strategies and techniques in an effort to contact defaulted student loan Borrowers.  In addition, the Post Default Collector will locate and communicate with debtors via the telephone and written notices in order to negotiate Balance in full, settlement in full or to establish the best possible arrangements to liquidate the loan.  Additionally, the Post Default Collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.

    *Over 90% of our team has the opportunity to work from home! Newly hired employees will have the ability to take advantage of this benefit after demonstrating job proficiency (typically after 90 to 120 days).

    The shift after training will be Monday through Friday, 3 days from 8:00 a.m. to 5:00 p.m. and 2 days from 12:00 p.m. to 9:00 p.m.

    PAY + BENEFITS:

    We offer competitive wages + monthly bonus potential + full benefits package.

    Collectors are eligible for up to $1000 for successfully completing the training curriculum and can be eligible for a $500 bonus for the second month of employment.  Our entry level collectors earn on average over $961 per month in bonus.

    As a Collector, Medical, Dental and vision benefitswillstart the 1st of the month after you are hired! Joining our team provides:

    • Paid training

    • Eligibility for Monthly Performance Bonus

    • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)

    • Excellent Benefits (medical, dental, vision)

    • 401K (plus employer match)

    • Tuition Reimbursement

    • Business Casual Environment

    • Over 90% of our team works from home after demonstrating adequate job proficiency (typically 120 days)

    MINIMUM REQUIREMENTS:

    • High School Diploma or GED

    • Minimum of six months of progressive work experience preferred in a 3rd party collection environment

    • Working knowledge of how to manage a route

    • PC skills and experience in a Windows environment (including familiarity with using a mouse)

    • Must be able to obtain required License for collecting

    • Effective written and verbal communication skills as well as the ability to follow written and/or verbal instructions

    • Good mathematical skills including calculator skills

    • Ability to work independently while being a team player and meet aggressive goals.

    • Negotiation, counseling and problem solving skills

    • Ability to learn company collections computer and phone system

    • Must be results-oriented and persistent when faced with obstacles.

    • Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times.

    PREFERRED QUALIFICATIONS:

    • Previous sales or customer service experience.

    • ACA certification preferred.

    • Knowledge of the Fair Debt Collection Practices Act (FDCPA)

    Choose Navient as the next step in your career! Be proud of where you work, be proud of your career - join Navient!

    ​During this time of recommended social distancing, Navient will conduct telephone interviews only until it is safe and permissible to invite candidates to our offices for personal interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

    We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC.  All new hire training rooms have socially distanced workstations as well as all work stations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building.  Masks are required when entering the facility and must be worn in our offices all times.


    All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

    EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

    Navient is a drug free workplace.

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    Benefits

    • Comprehensive Health, Dental and Vision Plans

    • 401K with Company Match (after 6 months)

    • Tuition Reimbursement

    • Generous PTO Starting at 15 Days and 8 Paid Holidays

    • Paid Parental Leave and Adoption Assistance

    • Employee Stock Purchase Plan

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