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College Intern - Collection Strategies

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Job ID 21REQ-02152 Location Wilmington, Delaware Company Name Navient Solutions, LLC

Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at

The Collection Strategies intern will support the BPS Strategies team in a variety of reporting, process and analytical capacities. This person must be comfortable with balancing a diverse workload, staying organized, communicating with team members, external departments and management, taking direction and asking questions.  The candidate must have a strong work ethic, a desire to learn and a can do attitude.

Essential Job Functions:

1. Updating weekly and monthly analyses and reports                                                                                                                                                                          

  • Update data that is used to evaluate various Strategies or Operations performance
  • Assist with skip trace vendor performance tracking
  • Refresh phone strategy reporting to monitor progress of new phone strategy initiatives
  • Assist with updating monthly channel strategy reporting

2. Process support

  • Assist with skip trace process to send, receive and load new phone numbers                                                                                                    
  • Assist with disaster forbearance processing
  • Assist with monthly consent file refresh

3. Assist with adjusting or adding additional reporting/analysis when requested

  • Incorporate requested modifications to existing reporting or analyses
  • Develop new reporting or analyses to establish the foundation to monitor new strategies/initiatives

4. Update PowerPoint presentation data                                                                                                                                                                                                                                                                                                                                                                

  • Update weekly/monthly Strategy PowerPoint decks with refreshed data and information
  • Payer team performance, Chase the App team performance, Mid/Late phone score performance

5.  Monitoring reports and communicating observations                                                                                                                                                                                                                                                                                                                                                              

  • Review series of reports related to CRS on the reporting portal and monitor trends, improvements, declines that may impact performance
  • Review observations with management and determine if there are additional analyses that can be conducted to dig deeper into root causes


  • Must have completed 1-2 years in college or a university, in pursuit of undergraduate degree in Business, Economics or Statistics
  • Must be available early June through mid August
  • Exceptional organizational and communication skills
  • Minimum of a 3.0 GPA

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

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  • Comprehensive Health, Dental and Vision Plans

  • 401K with Company Match (after 6 months)

  • Tuition Reimbursement

  • Generous PTO Starting at 15 Days and 8 Paid Holidays

  • Paid Parental Leave and Adoption Assistance

  • Employee Stock Purchase Plan

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  • Collections, Wilmington, Delaware, United StatesRemove