Patient Business Services Supervisor

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net

THIS POSITION RESIDES IN HAWAII. REMOTE POSITION

NEED TO TRAVEL OCCASIONALLY TO KAILUA-KONA, HAWAII.

Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.

Areas of responsibility include:

• Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business office
• Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
• Overseeing customer call center for patients’ inquiries, payments, and general assistance
• Overseeing correspondence (mail) management (scanning)
• Performs special projects for Leadership and/or the Client

JOB SUMMARY:

Project Work:   

• Assigning and managing workflow.
• Reviews staff audit reports and summaries to ensure accuracy.
• Acts as a back up to staff for clients as needed.

Personnel Management:                                                                   

• Staffing, orientation, and training.
• Leading staff on completion of daily work tasks.
• Evaluating performance and carrying out improvement activities.
• Holds team meetings and attends all departmental management meetings. 
• Manages team members to Xtend policies and procedures.

Customer Service:                                                                                                     

• Client liaison to communicate account inquiries, escalated matters, tends and industry news.
• Manages patient satisfaction regarding patient registration process.
• Assures accuracy and patient satisfaction for scheduling.

Analysis/Reporting:        

• Identifies trends and reports to Project Leaders.
• Identifies educational webinars/documentation for staff.
• Identifies staff who do not meet productivity standards weekly.
• Using reporting to identify gaps and making continuous improvements.

Miscellaneous Tasks:                                                        

• Completion of staff productivity and scoring where applicable.
• Completion/Approval of Workday time-keeping reports daily and bi-weekly.
• Completion of random reports/tasks needed by Project Manager/Director/AVP

MINMIMUM REQUIREMENTS:

• High school diploma
• Previous Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)
• Registration experience
• EPIC experience
• Working Excel and Microsoft Office products knowledge
• Be able to manage a 7 day/week staff

PREFERRED QUALIFICATIONS:

• An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
• Experience with banking, reconciliation, accounting, and general business office operations a plus.
• Revenue Cycle Certifications:  The following are recognized professional certifications:  Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
• Strong written and verbal communication skills
• Detail oriented and strong organizational skills
• Business writing skills
• Ability to manage confidential and sensitive information
• Strong planning, problem-solving and analytical skills