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Kailua-Kona, Hawaii

Patient Business Services Supervisor

Administration Services

Job ID 24REQ-05252

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at



Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.

Areas of responsibility include:

  • Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business office
  • Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
  • Overseeing customer call center for patients’ inquiries, payments, and general assistance
  • Overseeing correspondence (mail) management (scanning)
  • Performs special projects for Leadership and/or the Client


Project Work:   

  • Assigning and managing workflow.
  • Reviews staff audit reports and summaries to ensure accuracy.
  • Acts as a back up to staff for clients as needed.

Personnel Management:                                                                   

  • Staffing, orientation, and training.
  • Leading staff on completion of daily work tasks.
  • Evaluating performance and carrying out improvement activities.
  • Holds team meetings and attends all departmental management meetings. 
  • Manages team members to Xtend policies and procedures.

Customer Service:                                                                                                     

  • Client liaison to communicate account inquiries, escalated matters, tends and industry news.
  • Manages patient satisfaction regarding patient registration process.
  • Assures accuracy and patient satisfaction for scheduling.


  • Identifies trends and reports to Project Leaders.
  • Identifies educational webinars/documentation for staff.
  • Identifies staff who do not meet productivity standards weekly.
  • Using reporting to identify gaps and making continuous improvements.

Miscellaneous Tasks:                                                        

  • Completion of staff productivity and scoring where applicable.
  • Completion/Approval of Workday time-keeping reports daily and bi-weekly.
  • Completion of random reports/tasks needed by Project Manager/Director/AVP


  • High school diploma
  • Previous Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)
  • Registration experience
  • EPIC experience
  • Working Excel and Microsoft Office products knowledge
  • Be able to manage a 7 day/week staff


  • An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
  • Experience with banking, reconciliation, accounting, and general business office operations a plus.
  • Revenue Cycle Certifications:  The following are recognized professional certifications:  Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
  • Strong written and verbal communication skills
  • Detail oriented and strong organizational skills
  • Business writing skills
  • Ability to manage confidential and sensitive information
  • Strong planning, problem-solving and analytical skills

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