Our Loan Servicing Specialist II is responsible for the maintenance of existing FFELP and non-FFELP accounts in response to customer/ school inquiries. In this role, you'll research, analyze and perform appropriate account actions in a timely manner in accordance with established servicing guidelines.

Some of our benefits include:

• 3 weeks Paid Time Off (increases to 4 weeks after just 1 year of service!)
• Medical, dental, vision coverage within a few weeks of starting.
• 401K - Employer match after 6 months!
• Tuition Reimbursement
• Employee Assistance Program

This position offers a hybrid schedule after completion of in-office training at our Fishers location for approximately 8 weeks.

Areas of responsibility include:

Account Management/Analysis/Research

• Assess the account status to obtain accurate information on various aspects of the loan(s).
• Use all resources available to resolve work items in an efficient manner. 
• Handle and resolve various tasks, some complex.
• Report all issues that arise with any system to your supervisor immediately.
• There are some aspects of each process that require verification of customer status before task completion. Evaluation of each scenario is required in order to take the best course of action.

Customer Service

• Provide all customers with a quality product that meets the departments expectations.
• Utilize the student loan servicing and departmental processes to effectively and efficiently manage the accounts.
• Assist the department in maintaining federal processing standards. 
• Foster strong relationships with internal and external customers.
• Review accounts and resolve issues, some being complex in nature.

Training and Development

• Cross-training to meet business needs.
• Consistently keep abreast of new information pertinent to maintain accounts accurately. Keep all training documentation organized for effective reference and guidance.

Other duties as assigned. 

MINIMUM RQUIREMENTS

• High School Diploma/ GED/ equivalent.
• 1 year experience as a Loan Servicing Specialist I OR financial and/or customer service experience. Additional equivalent education above the required minimum may substitute.

PREFERRED QUALIFICATIONS

• Working knowledge of business areas, processes and procedures.
• Working knowledge of applicable department systems.
• Demonstrated ability to handle basic, multiple activities within department.
• Demonstrated ability to manage time effectively to meet individual/team/department goals.
• Basic data entry skills.
• Familiarity with Microsoft applications with emphasis on Word/Excel.
• Excellent oral/written communication skills.
• Attention to detail and results orientated.