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Operations Support Specialist II

Customer Service  •  

Moorestown, New Jersey

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Want to be part of a great team that services our customers? Do you like working with people and solving problems? Our customer service representatives are our first point of contact with our company and they are the front line providing our customers with the answers that they need. If you like working on a computer and enjoy a fast-paced, service-oriented environment, we have the perfect job for you! Our jobs provide excellent pay, incentives in many roles, as well as career pathing opportunities.

  • Job Type: Full time
  • Level: Entry

Moorestown, New Jersey

Operations Support Specialist II

Customer Service

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Job ID 24REQ-05396
Date posted 10/22/2024

Founded in 1991, Gila offers business process outsourcing focusing on revenue enhancement services. We serve state governments, transportation authorities, municipal government entities and other public entities, using a technology platform that delivers exceptional customer service. GILA is a wholly owned subsidiary of Navient Corporation. Headquartered in Wilmington, Delaware, Navient employs team members in Ohio, New York, Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com

Why Join Gila?

  • Full Time
  • Excellent Benefits that start the month after you start!
  • Generous Paid Time Off, Medical/Dental/Vision Insurance, 401k with Company Match, and more

We offer $16.00/ hr.

This position is onsite working from our Moorestown, NJ office.

JOB SUMMARY:

This is a clerical position in which the nature of work is imaging payment and non-payment mail utilizing a commercial payment processing machine, creating and balancing bank deposits resulting from the inbound mail, and responding to customer correspondence.

1. Payment Handling                                                                                                                                                          

  • Operate commercial payment processing machine to image incoming mail
  • Decipher payment data and post to consumer accounts (adhering to segregation of duties)
  • Reconcile and/or deposit payments
  • Audit vault to ensure all payments are posted

2. Handle Non-payment mail                                                                                                                                                             a.

  • Return non-negotiable or non-postable payments with correspondence
  • Respond to customer correspondence with appropriate language and templates

3. Tracking and Reporting                                                                                                                 

  • Incoming payment data and outgoing deposits reporting
  • Incoming correspondence and outgoing response report
  • Other duties as assigned

MINIMUM REQUIREMENTS:

  • HS Diploma
  • 1 year of payment handling required, preferably in a high-volume business environment
  • 1 year customer service
  • 1 year in Microsoft Word

PREFERRED QUALIFICATIONS:

  • 10-key machine experience with a 6,500 key strokes per hour speed
  • Commercial payment processing machine experience is preferred
  • Adobe pdf experience is preferred    
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Success Profile

What makes a successful Call Center Operator at Navient? Check out the top traits we’re looking for and see if you have the right mix.

  • Problem Solver
  • Positive
  • Enthusiastic
  • Understanding
  • Productive
  • Self-Starter

Benefits

Our commitment to colleagues begins with better care. Learn about our comprehensive and flexible benefits that take a holistic approach to your health and livelihood.

  • Tuition Reimbursement

    Continue or start your education by having Navient reimburse you for courses taken in pursuit of your job related degree or job related courses

  • Medical Plans

    Three robust medical plans with 100% coverage for preventive care (including annual physicals, child wellness visits, immunizations, and more)

  • 401(k) Retirement Plan

    Navient will match up to 5% of your eligible compensation after six months of employment

  • Paid Time Off

    Enjoy a generous PTO benefit of up to 15 days your first year!

  • Employee Stock Purchase Plan

    Save from 1-25% of your salary (max $7,500) and be able to buy discounted stock

  • Employee Assistance Program

    Designed for you and your loved ones to assist in dealing with personal challenges

For 15+ years, I have felt my impact when a customer expresses their gratitude. I find the culture at Navient to be diverse, and it’s encouraging to have growth opportunities and work-life balance. Being part of a workplace that’s team oriented — with customer experience as the focal point—is something to be valued, especially in a field where service can make such a difference.

Shawnda BrodnexCall Center Operations

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